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The health system is not a building. It’s an ecosystem of people, processes, and technology that enables your care – today and tomorrow. Healthcare organizations are seeing unprecedented pressure from rising demand for services, aging populations, and an increasing number of chronic conditions, among other things.

Building Resilient Systems To Help Your Healthcare Organization


1. Know and understand your risk and vulnerabilities

A healthcare organization’s environment is an interconnected web of people and systems in which risks and vulnerabilities cannot be managed without looking at the system.

2. Build situational awareness in every team

Situational awareness allows people to have a deeper understanding of what is happening in the system at any given moment and how it could affect their actions or the actions of others on the team. It can lead to better decisions and greater accountability.

3. Build a culture of resilience

A resilient organization is not just a better one but is better able to withstand disruption and maintain operations smoothly.

Resilient systems are built on three essential principles: Observe, Communicate and Engage!

4. Build the capabilities you need to succeed

A healthcare organization is not a start-up. It has people, processes, and technology – all of which are the things a start-up can learn. However, it also has the people who have been invested in its operation for years and the tools that have been built to support its work. You need to be able to find these things within your current organization and also invest in new areas, such as social media and mobile computing.

5. Build a culture of sharing

Sharing information can help the organization respond more quickly and effectively to threats and opportunities.

Build It Better is a clinical practice that helps health systems build against these five principles. The goal is not only to manage disruptions better but also to prevent disruptions in the first place. Building resilient systems requires people on all teams to share information and be willing to make changes when necessary.

Healthcare is a dynamic environment, but it is also where the disruption to regular operations can be significant and sudden. The hospital has to work with the expanding need for healthcare, the forces of technological change and demographic changes, and other factors which cause disruptions. The cost of those disruptions can be extremely high for an organization. Building resilient systems provide the chance to build more flexible schemes and react quickly in an emergency.